At Konya Lezzet Döner, we care about the security of your personal data. This notice explains, as data controller under Turkish Personal Data Protection Law No. 6698 (“KVKK”), which personal data we process, for what purposes and on which legal grounds, and what your rights are.
1. Data Controller
| Name | Konya Lezzet Döner |
|---|---|
| Address | Şükran Mah. Dr. Karahüyüklü Sok. No:4/B Meram / KONYA |
| Phone | 0850 305 87 06 |
| bilgi@konyalezzetdoner.com.tr |
2. Personal Data We Process and How We Collect It
Your personal data is collected electronically (through our website) or verbally (by phone) via the channels below.
| Channel | Data processed |
|---|---|
| Contact form | Name, e-mail, phone, subject and message |
| Franchise application form | Name, phone, e-mail, year of birth, city of residence, occupation; city/district for the branch, venue status, size and location, planned investment budget and opening time; sector experience, who will manage the business, partnership status; how you heard about us, preferred call time and your message |
| Job application | Name, e-mail, phone, position applied for, message, CV and the information it contains |
| Newsletter subscription | E-mail address |
| Customer review | Name, occupation and review |
| Membership (if you use it) | Name, e-mail, phone, address and password (passwords are stored in unreadable form) |
| Delivery orders by phone | Name, phone, delivery address and order details |
| Use of the website | IP address, browser and device information, date and time of visit (security logs) and strictly necessary cookies — see our Cookie Policy |
Please do not include special categories of personal data (health, religion, association membership, etc.) in your CV unless necessary.
3. Purposes of Processing
- Responding to your requests, questions and complaints,
- Evaluating franchise applications and contacting you,
- Carrying out recruitment processes,
- Taking, preparing and delivering your orders,
- Sending newsletters and campaign announcements if you consent,
- Publishing customer reviews you approve on our website,
- Keeping our website secure and preventing misuse and fraudulent activity,
- Fulfilling our legal obligations and responding to requests from competent authorities.
4. Legal Grounds
Your personal data is processed on the following legal grounds set out in Article 5 of the KVKK:
- Establishment or performance of a contract (Art. 5/2-c): orders, franchise and job applications,
- Compliance with a legal obligation (Art. 5/2-ç): statutory record-keeping and reporting,
- Establishment, exercise or protection of a right (Art. 5/2-e): potential disputes,
- Legitimate interest (Art. 5/2-f): responding to requests, website security and strictly necessary cookies,
- Explicit consent (Art. 5/1): newsletters, publishing your review under your name and functional third-party cookies (Google Maps).
5. Transfer of Personal Data
Your personal data may be transferred, only to the extent necessary for the purposes above and in accordance with Articles 8 and 9 of the KVKK, to:
- the relevant branch or franchisee to prepare and deliver your order,
- service providers such as website hosting and e-mail infrastructure,
- competent public authorities and courts upon request.
Our website uses services with servers abroad, such as Google and jsDelivr, for fonts, maps and content delivery; your IP address may be sent to these services when a page is displayed. Google Maps is only loaded after you consent to cookies.
6. Retention Period
Your personal data is kept for as long as required by the purpose of processing and by applicable legislation. When this period ends, your data is deleted, destroyed or anonymised.
7. Your Rights (KVKK Art. 11)
By contacting us, you have the right to:
- learn whether your personal data is processed,
- request information if it has been processed,
- learn the purpose of processing and whether it is used accordingly,
- know the third parties to whom it is transferred in Türkiye or abroad,
- request correction if it is incomplete or inaccurate,
- request deletion or destruction under the conditions of Article 7 of the KVKK,
- request that correction, deletion and destruction be notified to third parties to whom the data was transferred,
- object to a result against you arising exclusively from automated analysis of the processed data,
- claim compensation for damages arising from unlawful processing.
8. How to Apply
In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, you may submit your request:
- with a wet-signed petition delivered in person or via a notary to Şükran Mah. Dr. Karahüyüklü Sok. No:4/B Meram / KONYA,
- via registered electronic mail (KEP), secure electronic signature or mobile signature,
- from the e-mail address previously provided to us and registered in our system to bilgi@konyalezzetdoner.com.tr.
Your request will be concluded free of charge within 30 days at the latest; if the process requires an additional cost, the fee set by the Personal Data Protection Board may be charged.
Last updated: 13 October 2026